Privacy Policy

1. Who we are

NOKROOM ("NOKROOM", "we", "us") operates a platform for discovering and booking short-stay rooms in the NCR region. This policy explains what personal information we collect, how we use it, and the choices you have.

2. Information we collect

• Account details — name, email address, phone number, and optional WhatsApp number.
• Booking information — the rooms you view, dates, guests, and reservation history.
• Payment information — processed by our payment provider; we do not store full card details.
• Usage data — device, browser, and interaction data used to operate and improve the service.

3. How we use your information

• To create and manage your account and process bookings and payments.
• To send transactional notifications (booking confirmations, verification codes, and account updates), including by email and, where you opt in, WhatsApp.
• To provide customer support and respond to your requests.
• To maintain security, prevent fraud, and comply with legal obligations.

4. Sharing

We share information only as needed to operate the service — for example with property owners for your bookings, and with payment, hosting, and communication providers acting on our behalf. We do not sell your personal data.

5. Your choices

You can view and update your name and contact details from your account at any time, and opt out of WhatsApp notifications. To request access or deletion of your data, contact us using the details below.

6. Data retention & security

We retain personal data for as long as your account is active or as needed to provide the service and meet legal obligations, and we apply reasonable technical and organisational measures to protect it.

7. Contact

Questions about this policy? Email us at contact@nokroom.com or visit our Support page.